There are 8 steps in the zigzag timeline of the Multi-Step Fluid Customer Journey Diagram. A streamlined customer journey roadmap is used to communicate a story about knowing clients and how they behave. The customer journey template aids in the analysis of user behaviour by marketing experts. The team can consult the diagrams that show how the client journey will go during marketing strategy sessions. It’s crucial to consider the process from the customer’s point of view while creating a customer journey presentation. The timeline template’s pre-defined parts make it easier for experts to add marketing content that best defines a strategy for customers’ purchasing experiences.